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Privacy Policy

1. Introduction

In our capacity as a data controller, gambling legislation mandates that we handle player personal data to enable participation in gaming activities and deliver related services.

When you create a Player Account on GoldenBet Ireland, you acknowledge your acceptance of this Privacy Policy. Should you disagree with these terms or prefer not to share the required personal information, we ask that you refrain from using this website. This Privacy Policy represents a binding agreement between you and our Company. We reserve the right to update this Policy periodically. Although we strive to notify you of modifications, we encourage regular review of this document. Continued use of our Website and services signifies your acceptance of any revised Privacy Policy.

2. Data We Collect

The Personal Information we may collect and process includes, but is not limited to:

  • Information provided during account registration form completion, plus any additional data submitted through the Website or email (including full name, birth date, email address, telephone number)
  • Communications exchanged with us via the Website, email, web chat, or alternative communication channels
  • Complete transaction history associated with your Player Account, whether conducted through the Website or other means
  • Website access details and login information, encompassing traffic data, GeoIP location information, browser and device data, weblogs, activity logs, and additional traffic records stored in our systems
  • Documentation and verification materials reasonably required to authenticate your account, facilitate deposit or withdrawal processing, and execute anti-fraud procedures (either at our discretion or as mandated by applicable law). This may encompass passport copies, payment receipts, bank statements, and similar documents
  • Survey responses or other customer feedback we may periodically request

3. Purpose of Data Processing

We handle the Personal Information obtained from you to facilitate our service delivery. Specifically, your data serves the following functions:

  • Executing your wagers and financial transactions, including credit card and digital payment system operations
  • Delivering gaming services and supplementary offerings you request from our Website
  • Providing customer assistance, including help with account setup and management
  • Conducting identification and requisite verification procedures
  • Sharing information about promotional campaigns with registered players, or distributing promotional content from our selected business partners, associates, and affiliates (only when players have explicitly consented to receive such communications)
  • Fulfilling legal obligations, including adherence to anti-money laundering (AML) and counter-financing of terrorism (CFT) legislation
  • Monitoring and investigating transactions to prevent fraud, terms violations, money laundering, and other unlawful or irregular gaming conduct
  • Examining customer patterns through market research assessments (survey participation remains voluntary, and you may decline at any time)
  • Performing research and statistical evaluation of aggregated information

4. Marketing Communications

Unless you have opted out of promotional content, we may utilize your Personal Information, including email address and telephone number, to distribute marketing communications about products, services, and promotional offers. This may encompass information regarding products and services from our business partners, such as casino game developers.

Should you wish to discontinue receiving such marketing materials, you may opt out through your Player Account settings or by reaching out to our customer support at [email protected].

Furthermore, please note that by accepting any contest prizes or winnings from us, you grant consent for the use of your name and/or username for advertising and promotional purposes without additional remuneration, except in jurisdictions where this is prohibited by law.

5. Information Collection Methods

We do not collect Personal Information about you without your awareness. However, we may automatically gather certain data when you utilize our services and interact with us. We may also legitimately obtain Personal Information from online vendors and service providers, including fraud prevention firms.

Additionally, we maintain the right to contract third-party providers for technical support services, online transaction processing, and gaming content sourcing. Please be aware that we may gain access to information you provide to such vendors, service providers, and third-party e-commerce platforms. We assure you that any Personal Information obtained in this manner will be handled and protected according to this Policy. Information you provide will only be shared with third parties outside our Company in accordance with this Privacy Policy, and we will implement necessary measures to ensure our agreements with third-party service providers consistently safeguard your private information.

6. Data Recipients

We may share information you have provided with other entities within our corporate group and business partners. These entities include our parent companies, their parent companies, all subsidiaries of these companies, and other businesses with whom we maintain commercial relationships and necessary agreements.

Your data may be processed by GoldenBet or another company within our corporate group, which may engage third parties to fulfill processing requirements. Specific Company employees, including the Data Protection Officer, Money Laundering Officer, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers, and other designated personnel, will have access to your Personal Information to perform their duties and provide assistance.

Our employees with access to, or involvement in processing player personal information, have executed confidentiality agreements to maintain the confidential nature of player information in compliance with applicable gaming, data protection, and privacy regulations.

To deliver efficient service, we and/or our service providers may need to transfer your personal data between countries within the European Union (EU) and European Free Trade Association (EFTA) regions, and potentially to data processors located outside the European Economic Area (EEA). By accessing the Website and communicating electronically with us, you acknowledge and consent to our (or our suppliers' or sub-contractors') processing of your data in these jurisdictions. We consistently endeavor to ensure your information and data receives secure treatment in accordance with this Privacy Policy.

7. Third-Party Data Disclosure

We do not sell or lease your personal data to third parties.

We may disclose your personal information when required by law, regulation, or other legal process. We may also disclose your personal information to regulatory or law enforcement agencies when we deem it necessary to protect the legitimate interests of the Company, its customers, or third parties.

Personal data will only be disclosed to third parties under the following circumstances:

  • When legally mandated
  • When the Website must share data with payment processors to enable payment transactions in accordance with their privacy policies (Notably, most banking card transactions are handled by Wirecard Bank AG, whose privacy policy governs such transactions)
  • To satisfy our legal and regulatory duties to relevant licensing and regulatory authorities, as well as obligations under any other applicable legislation and to regulators in other jurisdictions
  • When the Company determines disclosure is necessary to protect the Company's or player's safety, others' safety, investigate fraud, or respond to governmental requests
  • When our marketing service providers need the data to execute their responsibilities
  • To any other third party with the player's prior explicit consent

We engage third-party data processors to handle limited personal data on our behalf. These service providers support the Website, particularly in hosting and operating websites, marketing, analytics, website improvement, and email newsletter distribution. We ensure that Personal Data transfers to recipients comply with applicable Data Protection Legislation and that processors are bound by the same obligations imposed on us under respective Services Agreements.

Our websites may incorporate social media features (such as "share" or "like" buttons). These features are provided by third-party social media platforms like Facebook. Data collected through these features is governed by the privacy policy of the respective social media platforms.

Beyond the above, we may also release personal data in the event of business acquisitions. Should the Company undergo structural changes such as a merger, acquisition by another company, or partial acquisition, customers' personal data will likely be included in the sale or transfer. Per our Policy, we will notify players by email before such personal data transfers occur.

Please note our content may link to third-party websites for reference purposes. We bear no responsibility for such external content, which may have separate privacy policies and data processing disclosures.

8. Data Retention

As outlined in our Terms and Conditions, both you and the Casino may close your Player Account at any time. Following account closure, we will retain your personal data on record for the legally required duration. This data will only be utilized if required by competent authorities for inquiries regarding financial and fiscal records, fraud, money laundering, or investigations into illegal activity.

Please note that due to anti-money laundering regulations in licensed gaming jurisdictions within the European Union, we are obligated to retain player personal data submitted during registration and any data transmitted during the operational period of a Player Account for a minimum of five years from the last player transaction or account closure. Consequently, requests for erasure before this period expires cannot be accommodated.

9. Data Security

We acknowledge that in collecting and processing your Personal Information for Player Account management purposes, we are bound by stringent legal provisions regarding personal data protection. Therefore, we strive to protect your personal information and respect your privacy according to best business practices and applicable regulations.

We are dedicated to providing secure services to players and will implement all reasonable precautions to ensure data you have submitted remains protected. Player Accounts can only be accessed using the player's unique ID and password. You may also configure two-factor authentication (2FA) as additional protection against unauthorized account access. You bear responsibility for maintaining login information confidentiality and preventing access by others.

10. Contact Information

You may contact us regarding this Policy at any time to:

  • Verify the accuracy of personal information we have collected about you
  • Inquire about our use of your personal information
  • Prevent future use of your data for direct marketing purposes
  • Update or correct any information you have provided (you must supply any evidence we reasonably require to implement such changes)

Note that providing false information is illegal, and you are responsible for ensuring we maintain current, accurate data about you.

We have designated a data protection officer ("DPO") responsible for addressing questions related to this privacy policy. For any questions about this privacy policy, please contact the DPO at [email protected]

Additionally, per Article 77 of the GDPR, you possess the right to file a complaint regarding your data processing with a supervisory authority, particularly in the Member State of your habitual residence, workplace, or location of an alleged infringement.

11. Cookie Policy

When you access the Website, our system automatically gathers information about your visit, including your browser, IP address, and referring website. This collection may occur in conjunction with our platform providers and partners. We may receive general demographic or usage data about our Website visitors from them. We do not automatically collect personally identifiable information without obtaining additional consent.

To collect this information, we employ cookies and similar tracking technologies. Cookies are small text files stored on your computer or device when you visit our web pages. Some cookies are essential for Website operation; others enhance your Website experience and help us provide improved service.

Below are the cookie types we use and their purposes:

Required cookies: Enable navigation and basic functionality, such as access to member areas of the Website.

Functional cookies: Allow us to analyze your website usage and selections (such as session key, language, or region), enabling us to save these settings and provide a more personalized experience.

Advertising cookies: Enable us to measure our content marketing effectiveness. These cookies are provided by our partners to track website visits and new player registrations from advertising. We do not share your personal information (such as name or email) with affiliated partners except for site visit data collected directly by such Advertising Cookies. However, your site visit data may be linked with other personal information collected through other sources by the providers. This external data processing is governed by the privacy notices and policies of these third-party providers.

In addition, we utilize numerous third-party service providers who also set cookies on this Website to deliver their services. These services include, but are not limited to, helping us enhance your experience by tracking Website activity, measuring Website effectiveness, and evaluating our marketing campaigns' effectiveness.

Most online browsers automatically accept cookies. If preferred, you can block some or all cookies, or delete cookies that have already been set by modifying your browser settings. However, we recommend against blocking or deleting cookies as this may limit your use of our Website.

12. NetEnt Games

1. Absolute Restriction

United States of America, United Kingdom, Spain, France and Italy.

2. Blacklisted Territories

NetEnt content shall not be served in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe.

3. Regulated Territories

(only permitted to offer if receipt of a license from the local regulator which has been seen and approved by NetEnt): Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

4. Branded Game Territories

4.1 Jumanji, emojiplanet, Guns & Roses, Jimi Hendrix, Motörhead and Conan cannot be offered in the following territories: Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Cambodia, China, Ecuador, Ethiopia, Ghana, Guyana, Hong Kong, Iran, Iraq, Israel, Kuwait, Laos, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, Sri Lanka, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, Yemen, Zimbabwe. Belgium, Bulgaria, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania Mexico, Portugal, Romania, Serbia, Spain, Sweden, Switzerland, United Kingdom, United States of America.

4.2 In addition to the jurisdictions set out in paragraph 4.1, Planet of the Apes Video Slot must not be offered in the following territories: Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.

4.3 Vikings Video Slot must not be offered in the additional jurisdictions: Afghanistan, Albania, Algeria, Angola, Australia, Azerbaijan, Cambodia, Canada, China, Ecuador, France, Guyana, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Kuwait, Laos, Malaysia, Myanmar, Namibia, North Korea, Pakistan, Papua New Guinea, Philippines, Qatar, Russia, Singapore, South Korea, Sudan, Syria, Taiwan, Thailand, Tunisia, Turkey, Ukraine, United States of America, Uganda.

4.4 In addition to the jurisdictions set out in paragraph 4.1, Narcos Video Slot must not be offered in the following territories: China, Indonesia, South Korea.

5. Universal Monsters

Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man), can only be played in the following territories: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.