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Terms & Conditions

1. General Provisions

These general terms and conditions (hereinafter referred to as "Terms and Conditions") encompass all terms governing the use of services (hereinafter the "Services") provided through the website www.goldenbet.ie (hereinafter the "Website") operated by us (hereinafter "We", "Company"). You (hereinafter "You", "Player", "Client") may utilize the Services available through the Website by opening your personal account (hereinafter the "Account"). Before engaging with Our Website, please review these Terms and Conditions thoroughly. By registering an Account with the Website, You acknowledge your agreement with the Terms and Conditions. Contact us at: [email protected]. Goldenbet.ie has satisfied all regulatory compliance requirements and is legally authorized to conduct gaming operations for all games of chance and wagering.

2. Modifications to Terms and Conditions

These Terms and Conditions may be modified by the Company when circumstances require. We will make reasonable efforts to notify our Players of any material changes via email. Nevertheless, we recommend all Players regularly revisit this page and review potential modifications.

If any modification is unacceptable to the Client, they may terminate these Terms and Conditions and close their Account. Your continued engagement with Your Account following our publication of a change notice or revised Terms and Conditions on our Website will constitute binding acceptance of such changes.

Our failure to enforce strict adherence to any provision of these Terms and Conditions shall not constitute a waiver of Our right to subsequently enforce such provision or any other provision of these Terms and Conditions. No modifications, additions, deletions, or alterations to these Terms and Conditions are permitted or will be recognized by Us. None of our employees, officers, or agents may verbally alter, modify, or waive any provision of these Terms and Conditions.

3. Eligibility Requirements

The Company accepts players exclusively from countries and geographic regions where online gambling is permitted by law. It is the player's sole responsibility to investigate the existing gambling laws and regulations of their jurisdiction before placing wagers on the website.

We accept strictly adult Players (the minimum age is 18) and Players who have reached the age specified by the jurisdiction of the Player's place of residence as eligible for online gaming. It is the Player's sole responsibility to investigate the existing laws and regulations of their jurisdiction regarding age limitations for online gambling.

It is entirely and solely Your responsibility to inquire and ensure that You do not violate laws applicable to You by participating in the games. Depositing real funds and playing for real money is subject to the laws of Your country, and it is Your sole responsibility to comply with Your native regulations.

We shall be entitled to refuse wagers from Players who fail to comply with these Terms and Conditions.

The Company reserves the right, at its sole discretion, to refuse any person registration and betting privileges on the website, to offer modified coefficients, and to impose various restrictions on the Player (such as minimum coefficient, minimum stake, etc.), while providing no explanation for such refusal or restriction.

For clarity, wagers placed on odds (single, combined, or otherwise) lower than 1.30 coefficient may not be considered as wagered/as a placed bet at the Company's sole discretion.

The company reserves the right to exclude players from specific countries from bonus offers.

We reserve the right to decline any wager from any Player without providing justification.

We reserve the right to request proof of age from the Player and restrict access to the Website or suspend the Account for those Players who fail to satisfy this requirement.

Internet gambling may be illegal in the jurisdiction where You are located; if so, You are not authorized to use Your payment card to complete this transaction.

It is solely the cardholder's responsibility to understand the laws concerning online gambling in their country of domicile.

Participation of minors in Services offered on this Website is strictly prohibited.

Users from the following countries and their territories ("Restricted Countries") are not permitted to deposit and play real money games: United States of America, Dutch West Indies, Curacao, OFAC sanctioned countries, Russia.

Access by Russian residents or access from Russian territory to the website is not permitted.

3.1 Bonus Terms and Conditions

Players from the following countries are not eligible for promotions and bonuses: Finland (FI) (they are only eligible to use 10% Cashback bonus), Algeria (DZ), Bahrain (BH), Bangladesh (BD), Benin (BJ), Bosnia and Herzegovina (BA), Botswana (BW), Bulgaria (BG), Burundi (BI), Cape Verde (CV), Chad (TD), Comoros (KM), Djibouti (DJ), Egypt (EG), Equatorial Guinea (GQ), Gabon (GA), Gambia (GM), Georgia (GE), Greece (GR), Guinea (GN), Guinea-Bissau (GW), Indonesia (ID), Jordan (JO), Kenya (KE), Kosovo (XK), Kuwait (KW), Lesotho (LS), Republic of North Macedonia (MK), Madagascar (MG), Malawi (MW), Malaysia (MY), Mauritania (MR), Mongolia (MN), Montenegro (ME), Mozambique (MZ), Namibia (NA), Nepal (NP), Niger (NE), Oman (OM), State of Palestine (PS), Philippines (PH), Sao Tome and Principe (ST), Senegal (SN), Seychelles (SC), Slovenia (SI), Sri Lanka (LK), Swaziland (SZ), Tanzania United Republic of (TZ), Thailand (TH), Togo (TG), United Arab Emirates (AE), Vietnam (VN) and Zambia (ZM).

You are eligible for all bonuses per Goldenbet account, which shall mean no more than one of each bonus per user, IP address, computer device, family, residential address, telephone number, credit or debit card and e-payment account, e-mail address, and environments where computers are shared.

Maximum Withdrawal for Promotional Bonuses:

  • Casino Welcome Bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 10x.
  • 2nd Deposit Casino Bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 10x.
  • 3rd Deposit Casino Bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 10x.
  • E-Sports Welcome Bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 10x.
  • Sports Welcome Bonus - The maximum withdrawal you may make from this bonus is your bonus amount multiplied by 10x.

(For Example, if you received 100 EUR for the above-listed bonuses, you can withdraw the maximum of 1000 EUR or equivalent in other currencies)

  • 10% Cashback Bonus - Maximum cash out is 5x of Cashback amount.
  • Bonus Money - If cash bonus is given by casino and is free of wager, user can withdraw maximum 5x of bonus money. If user has balance while credited bonus, users money counts first during play and it's free of bonus terms, after finishing, bonus money terms comes to action.
  • "No Deposit" Bonus - Bonus means the bonus obtained without depositing funds into your account. The maximum withdrawal 100 USD/EUR or equivalent in other currencies.
  • "Freespins and Freebets" - The Rule is about prizes which are awarded from the Goldenbet Ireland to the users or received from the Promo Codes. Winnings from the Freespins or Freebets must be rolled 10x times in a period of 7 days. Maximum withdrawal limit in that case is 100 EUR/USD or equivalent.

The company reserves the right to make decisions on conferring promotional bonuses on a case-by-case basis at its sole discretion.

4. Game Availability

Netent Casino Games Terms:

Absolute Restriction: United States of America, Curacao, Netherlands, Blacklisted Territories.

5. Accepted Currencies

The website permits playing in the following currencies: EUR, USD, CAD, BRL, NOK, AUD.

6. Fees and Taxes

You are fully responsible for paying all fees and taxes applied to your winnings according to the laws of the jurisdiction of your residence.

7. Game Rules

By accepting these Terms and Conditions you confirm that you understand the rules of the games offered on the Website. It is at your discretion to familiarize yourself with the theoretical payout percentage of each game.

8. Disclaimer of Liabilities

By accepting these Terms and Conditions You acknowledge that gambling may result in financial losses. We are not liable for any potential financial damage arising from Your use of the Website and the Services.

We are not liable for any hardware or software defects, unstable or lost Internet connection, or any other technical errors that may restrict access to the Website or prevent any Players from uninterrupted play.

In the unlikely event where a wager is confirmed or a payment is performed by Us in error, We reserve the right to cancel all wagers accepted containing such error, or to correct the mistake by re-settling all wagers at the correct terms that should have been available at the time the wager was placed in the absence of the error.

If We mistakenly credit Your Account with winnings that do not belong to You, whether due to a technical issue, error in the paytables, human error or otherwise, the amount will remain Our property and will be deducted from Your Account. If You have withdrawn funds that do not belong to You prior to Us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by You to Us. In the event of an incorrect crediting, You are obliged to notify Us immediately by email.

Prior to the acceptance of wagers, the Company reserves the right to change/amend/decrease/increase/suspend/cancel any odds (cancel the acceptance of odds) displayed on the Website anytime and at its sole discretion. In this case, the only valid odds are considered to be the ones set in the Company's software program.

The Company furthermore reserves the right to limit or prohibit specific combinations in the ticket and/or their amount, also to limit the amounts of wagers placed.

The Company will not be liable in case of wagers placed where there are (technical/mechanical) errors in the amounts of odds/totals/handicaps/spreads etc. displayed on the Website. Furthermore, the Company will not be liable in the following cases (the list is not exhaustive):

  • Acceptance of wagers in case of events/markets which have been closed/suspended;
  • Settlement amount is incorrectly calculated;
  • The Player's Account has been credited with an incorrect settlement amount;
  • The wagers are placed by a Player on the event/market where the latter is participating in the capacity of a player, referee, coach, or similar;
  • The wagers were placed on events/markets where the company has at least a reasonable doubt that these have been fixed/unlawfully manipulated;
  • The wagers were placed on events/markets where an incorrect price has been displayed on the Website;
  • The incorrect player, team (other relevant information) has been displayed on the Website within the respective fixture (this shall be determined at the sole discretion of the Company);
  • The incorrect market/event (other relevant information) has been displayed on the Website within the respective fixture (this shall be determined at the sole discretion of the Company);
  • Player combines such positions within one fixture which cannot be combined (in this case the position with lower odds will be canceled).

In the above cases, the Company reserves the right at its sole discretion to cancel the wagers, seize the winnings, claim back the paid out winnings, accordingly modify the odds.

In cases We accidentally/inadvertently accept a pre-match wager after the respective sports event/market has commenced, the already placed wagers will be settled as follows:

  • In case a sports event and/or market is offered as a live match then We may at our sole discretion cancel and annul the wager or consider it as validly placed at the modified price at the time it was placed. This rule may not be applied for cases where the outcome is already known or a certain participant has gained a material advantage at the time the wager was placed.
  • In case a sports event and/or market is not offered as a live match then We may at our sole discretion cancel and annul the wager or consider it as validly placed. This rule may not be applied for cases where the outcome is already known or a certain participant has gained a material advantage at the time the wager was placed.
  • In case of obvious errors, the wagers placed may be canceled and annulled.

In case of complaints please contact: [email protected]

The Company, its directors, employees, partners, service providers:

  • Do not warrant that the software or the Website is/are fit for their purpose;
  • Do not warrant that the software and Website are free from errors;
  • Do not warrant that the Website and/or games will be accessible without interruptions;
  • Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the games.

You hereby agree to fully indemnify and hold harmless the Company, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to Your use of the Website or participation in the games.

You acknowledge that the Company shall be the final decision-maker of whether You have violated these Terms and Conditions in a manner that results in Your suspension or permanent barring from participation in the Website.

9. Use of Player Account

Only one Account is permitted per person, household or IP address.

Creating multiple Player Accounts by a single Player can result in termination of all such Accounts. The Player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Any returns, winnings or bonuses which the Player has gained or accrued during such time as the duplicate Account was active may be reclaimed by Us, and Players undertake to return to Us on demand any such funds which have been withdrawn from the duplicate Account.

The Website can only be used for personal purposes and shall not be used for any type of commercial profit.

10. Anti-Fraud Policy

The Company maintains a strict anti-fraud policy and employs various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

  • Participating in any type of collusion with other players;
  • Development of strategies aimed at gaining unfair winnings;
  • Fraudulent actions against other online casinos or payment providers;
  • Chargeback transactions with a credit card or denial of some payments made;
  • Creating two or more accounts;
  • Submitting/disclosing documentation/information which may indicate fraudulent activity (more than one identified location, banking details, and other data);
  • Other types of cheating;

While playing with an active bonus, it is forbidden to engage in activities that give the player a clearly unfair advantage. Such activities include, but are not limited to, these:

  • Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements,
  • Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed,
  • Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play,
  • Using strategies that take advantage of any software bug or failure.

In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. This decision is at sole discretion of the Company and the Player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform applicable regulatory bodies of the fraudulent actions performed by the Player.

In all cases provided in this clause, the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as a transaction fee.

The Company has zero tolerance to advantage play. Any Player who will try to gain advantage of casino welcome offers or other promotions agrees that Company reserves the right to void bonuses and any winnings from such bonuses, for the reasons of:

  • Use of stolen cards;
  • Chargebacks;
  • Creating more than one account in order to get advantage from casino promotions;
  • Providing incorrect registration data;
  • Any other actions which may damage the Company.

The Company reserves the right to close Your Account and to refund to You the amount on Your Account balance, subject to deduction of relevant withdrawal charges, at Company's absolute discretion and without any obligation to state a reason or give prior notice.

In order to verify Player's Account, We require documents (ID, payment systems, utility bills etc.) in Latin or Cyrillic alphabet. In case Player doesn't have an opportunity to provide documents in above-mentioned alphabets company reserves the right to demand video verification where Player shows his/her documents.

We may request from You the verification of Your identity at any time and You must provide Us with any and all proof of Your identity. In case You fail to provide Us with the requested proof of identity, We reserve the right to terminate the Account and/or hold the funds on the Account until the account is verified.

In case during the verification process some suspicions arise related to the identity of the user, such as but not limited to occurrence of more than one person in the respective photos, etc., the Company may at its sole discretion terminate the Account due to suspicion of fraud and refund back the last deposited amounts minus 20% of that amount charged as transaction fee. The same rule applies in case during the video-verification process the Company detects that the user is being instructed and/or forced to certain answers and/or actions.

The Company reserves the right to retain payments, if suspicion or evidence exists of manipulation of the Website system. Criminal charges will be brought against any user or any other person(s) who has/have manipulated the Website system or attempted to do so. The Company reserves the right to terminate and/or change any games or events being offered on the Website.

Should You become aware of any possible errors or incompleteness in the software, You agree to refrain from taking advantage of them. Moreover, You agree to report to the Company any error or incompleteness immediately. Should You fail to fulfill such obligations, the Company has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification.

In case of any of the above mentioned events, the Company reserves the right to terminate the Player's Account, cancel the bonuses and the winnings and pay back the remaining deposit to the Player. In this case the Company reserves the right to deduct up to 50% of the remaining deposit as an Account termination fee.

11. Depositing

The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as various alternative payment methods. Please contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.

The Company does not accept third party payments. You must make deposits only from a bank account, bank cards, e-wallets or other payment methods that are registered in your own name. If we determine during the security checks that you have violated this condition, your winnings will be confiscated. The Company is not responsible for the lost funds deposited from third party accounts.

Please note that the minimal amount of deposit is 20€ or an equivalent. The maximum amount of deposit depends on the payment method you decide to use.

The deposited money is subject to a minimum 1x wagering prior to being withdrawn.

12. Withdrawal and Refund Policy

The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

The Company reserves the right to check Your identity prior to processing payouts and to hold withdrawals for the time needed to check Your identity. In case You provide false and/or incomplete Personal Data, the withdrawal can be refused and/or the Player Account terminated, of which You will be informed by email.

The Company furthermore reserves the right to hold the withdrawals for the time needed to investigate violations of the Terms and Conditions and/or applicable laws on part of the Player.

Please note that even for supported countries the Company is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

The amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Company's payment processing system.

All Bank Transfer payouts are processed within three (3) banking days. Please mind that you will not be able to request a bank Transfer for USD payouts.

You acknowledge that withdrawals via bank transfers can in exceptional cases be subject to additional charges by the intermediary banks. These charges remain outside the influence of the Company and are limited to the equivalent of EUR 16.

All deposits must be wagered completely until withdrawals are allowed from Your Account. In case deposits are not wagered completely, the withdrawals may be cancelled by us.

In case the existing deposits are transferred back to the Player due to termination of the Account, We reserve the right to charge the Player with the administrative fee in amount of 20% of the amount transferred.

The Player is responsible for providing the Company with correct details of his personal account for the purpose of withdrawals from its Account.

Withdrawal from the Account shall be performed only upon the confirmation of the fact that the Account Holder is the owner of the respective payment account. It is strictly prohibited to make money transfers in favor of third persons.

An Account holder/Player must not allow third parties to use its Account to make deposits to or withdrawals from its Account. In case the Company detects that the respective personal account (bank account, wallet, crypto wallet account, crypto wallet address) is being used by two or more Players, then it can terminate the accounts of all Players and cancel their current winnings and bonuses. In this case the Players are obliged to provide the Company with valid personal accounts for settlement of their deposits from which 20% will be deducted as settlement fee. In case the Player fails to provide the Company with such personal account within 7 days from the respective notification then the deposits will be seized by the Company.

The maximum withdrawal amount processed to a player is 7,500€ or its equivalent per 7 days period and 15,000€ or its equivalent per 30 days period, unless otherwise specified in the Terms and Conditions of a specific promotion. Exceptions may be made to Players with a higher VIP level, if any, at the Company's sole discretion.

If you win more than €15,000, the Company reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.

The maximum amount that We shall be obliged to pay to You in respect of any single bet or spin, including any single bonus buy round, shall be limited to and in no event shall exceed the amount of 100,000 (one hundred thousand) EUR or equivalent (the "Maximum Win Limit"). The Maximum Win Limit does not include any Jackpot winnings. You acknowledge and agree that for certain gaming services Your approved staking level may mean that You may have the opportunity to win above the Maximum Win Limit. Also, the amount of the total winning, including the amount above the Maximum Win Limit, may be deposited on Your Account. You acknowledge and agree that we shall have the right to cut the amount above the Maximum Win Limit from Your Account and pay to You only the Maximum Win Limit.

All progressive jackpot wins will be paid in full.

Finally, please keep in mind the Company is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered at any time.

Please be informed that the Company has no possibility to carry out payments to the users from Russian Federation and Belarus due to the fact that those countries are sanctioned. Furthermore, please be informed that the accounts of the users from Russian Federation and Belarus will be closed immediately upon their detection and the current balance will be kept by the Company.

The Company may keep an account open if a positive balance remains. This allows all remaining funds to be withdrawn in accordance with our Terms and Conditions before the account is closed.

13. Dormant Accounts

An inactive (dormant) account is a Player Account which a player has not logged into or logged out of for twelve (12) consecutive months. If your Player Account is deemed to be inactive, the Company reserves the right to charge a monthly administrative fee of €10 or the equivalent in another currency (or the current balance of your account, if less) as long as the balance of your account remains positive.

You authorize the Company to debit this fee from Your Player Account on the beginning of the month following the day on which Your Account is deemed inactive, and on the beginning of every subsequent month that Your Account remains inactive. The Company will stop deducting the fee if the Account balance is zero or if the account is re-activated.

14. Selling or Transferring Claims to Third Parties

Users are expressly forbidden from selling or legally transferring any claims, rights, or entitlements they may have against the Company to a third party without the Company's prior written approval. This restriction applies broadly to any claims, rights, or entitlements associated with the Company's services, products, or websites.

15. Complaints

You are free to contact Our customer service team according to the instructions found on the Website to submit any complaints regarding Our Services.

Complaints are handled in the support department and escalated within the organization of the Company in the case that support personnel did not resolve the issue immediately. You shall be informed about the status of the complaint to a reasonable level.

If the dispute is not resolved at the casino management level, you can contact any independent body, gaming authority or the licensing regulator listed on the Website.

In the event of any dispute, You agree that the server logs and records shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on Your screen and the game server, the result that was logged on the game server will prevail, and You acknowledge and agree that our records will be the final authority in determining the terms and circumstances of Your participation in the relevant online gaming activity and the results of this participation.

Please note that in order Your complaint to be considered, You must submit it within 2 (two) months of the issue occurring/arising. In case Your complaint refers to an issue occurring/arising more than 2 (two) months ago, your complaint may be disregarded and You hereby declare your consent thereto.

For any complaints please contact: [email protected]

While we may provide translations of these Terms and Conditions for your convenience, in the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail.

When we wish to contact you regarding such a dispute, we will do so by using any of the contact details provided in your Player Account.